IT Management

GRSi leverages technology, tools, and knowledge to provide a complete IT Service Management solution with continuous improvement for efficiencies and an optimal end-user experience.


  • Systems architecture design services
  • Network and IT architecture design
  • Cybersecurity
  • Infrastructure design and modernization
  • Systems Engineering and Integration
  • Software design, development and lifecycle support
  • Multi-tier 1, 2, 3+ help desk/service management
  • Unified communications (VOIP, MPLS, QoS), Video Teleconference (VTC) and collaboration support
  • Technology assessment and analysis services
  • Configuration management, planning, execution and support
  • Backup, recovery, and continuity of operations
  • Asset management
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Project Examples

NIH - GRSi leverages advanced technologies and innovation to support thousands of users at NIH’s largest research and treatment Institutes, including NIDA, NIDDK, and NIA.

Marine Corps - GRSi provided 24x7x365 help desk and IM/IT services to the Marine Corps community hospital at Camp Lejeune, resolving on average 12,000 tickets a year.

Hopkins – GRSi provides networking and telecommunications, information security, central data center and server systems infrastructure, and desktop services support to Hopkins’ 4,500 end user research community at Hopkins’ Applied Physics Laboratory.

SPAWAR – We provide virtual and onsite O&M support and training to the fleet for multiple C5ISR systems, our innovative IT support approaches saw cost savings in the range of 20:1 for the Government.

Technology Stack

OS: Linux (Red Hat), Solaris, AIX, MS, Apple

Languages: VB, .NET, XML, XSLT, CAML, Java, Scripting, HTML, DHTML, ASP, C, C++, C#, Visual Basic,, ODBC, ActiveX controls, OLE, COM,, JavaScript, PHP

Tools & Environments: Apex, Apache, JBoss, Red Dot CMS, CS3-5, ColdFusion, SharePoint, ESRI ArcGIS, Visual Studio, Oracle, SQL Server, Dreamweaver, MedWeb, KEA Terminal, ServiceNow, HEAT, Remedy, Open Text LiveLink, CMPro, Mentor Graphics, Visual Studio.NET, Windows, Apple OS, Cisco software, Parallels, AppNitro, Directory Listing Script - Version 2, Magic parser, Microsoft Transact SQL, Bomgar, Kace, Serena Business Manager, Fortify, Bugzilla, AppScan

We provide multi-tier service desk support for more than 10,000 direct end users and 100,000 indirect users globally for clients ranging from NIH health and scientific systems, to classified Defense intelligence global grid systems.