Quality Statement

Quality Statement

Excellence is a Mandate. GRSi delivers quality through diligent and careful application of industry best practices, proven methods and monitoring, and highly skilled subject matter experts.

Delivering Excellence Through Quality Management

We understand that we exist for, and because of, our clients and employees. This understanding is at the core of everything we do. Our culture is client and employee focused. We’re committed to satisfaction at every level of service delivery and taking care of our employees is our roadmap to delivering customer satisfaction. GRSi ensures quality is woven into every process and action.

GRSi delivers through diligent and careful application of industry best practices, proven methods and monitoring, and highly skilled subject matter experts. We have developed practices and documented procedures throughout all of our functions, including processes for managing rapid response necessities for “speed to capability” requirements.

Quality Policy

GRSi, a professional services firm, expects excellence at every level of our organization and, as a result, we deliver the highest quality to our customers. To that end, all members of our organization constantly seek improved quality and receive guidance combined with experienced and energetic leadership. We meet all defined requirements provided by our clients, the regulatory environment, our industry partners, and our continually improving quality management system. Our measurements will be formed using business best practices and incorporated into all components of the organization.

Quality Philosophy

Employees: We foster an environment of warmth, innovation, and reward; recognize aspiration, talent and dedication; and provide growth, education, and opportunity.

Customers: GRSi focuses on satisfaction and results. We develop trusted partnerships by providing industry best quality service, cost and schedule control, and continuous improvement.

“GRSi continuously applies thorough quality assurance practices to all aspects of their work, thereby providing us with confidence in their deliverables. It is clear that GRSi’s goal is to ensure that excellence is inherent in every component of their QA process.”

– CPARS: Exceptional Rating

Quality Standards

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CMMI-ML3/DEV Appraised

By implementing CMMI-ML3/DEV processes, our customers experience better quality, increased productivity, and fewer project delays while being on-time and on-budget more often, whether implementing Agile, Waterfall, or any lifecycle method.

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ISO 9001:2015 Certified

Leveraging interwoven quality, repeatable processes, and continual improvement promotes our agility to get the job done, consistently on time and within budget. The GRSi Integrated Management System provides a robust and flexible framework to readily integrate quality into every level of our programs and operations.

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ISO 20000:2018 Certified

Our ISO 20000:2018 processes provide the framework for streamlined and effective IT Service Management across the enterprise, with a continuous, actionable feedback loop to drive continuous improvements forward to the benefit of the user base and organization.

The GRSi Service Management System Policy

GRSi will provide an integrated service management system, including policies, processes, and procedures to meet the business and customer requirements, based on the current version of the ISO 20000-1:2018 framework. This service management system provides the framework for establishing service objectives based on business and customer needs. We are committed to managing the services specified in the Service Catalog for GRSi’s customers and fostering an environment of continual service improvement.

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ITIL

We ensure quality IT infrastructure and service delivery that improves functionality and user satisfaction through our use of well-documented, repeatable processes and procedures.

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Lean Six Sigma (LSS)

Strategic, engineering, and architecture efforts developed from the business or mission for engineering and transformative processes available enable revolutionary change and transformation within the operations framework. GRSi’s streamlined processes create the highest efficiency and greatest value possible.

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PMI

Using PMI project management methodology for scope, time, and resource management, our PMP certified program managers provide trusted business, technical, and personnel management.*

*The PMI Logo is a registered mark of Project Management Institute, Inc.

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DCAA-Approved Accounting System

We utilize Deltek Costpoint Accounting System and ANSI 748 EVM reporting on more than $50M in CPFF contracts.